The exhibit is now closed

Thank you for visiting! 

Frequently Asked Questions

What is your policy surrounding COVID-19?

Van Gogh 360° Ottawa will follow all municipal, provincial, and federal public health guidelines in place at the time of the exhibit. The latest information can be found at Van Gogh 360° Ottawa reserves the right to amend these policies at their discretion to ensure the health and safety of all guests and to maintain compliance with local, provincial, and federal guidelines.

Where do I buy tickets?

The exhibit is now closed, thank you for visiting!

Exhibit Dates & Times

The exhibit is now closed, thank you for visiting!

What are the ticket options?

The exhibit is now closed, thank you for visiting!


Van Gogh 360° Ottawa will take place at the Aberdeen Pavilion at Lansdowne Park:
1000 Exhibition Way, Ottawa, ON K1S 5J3


Parking is available underground at Lansdowne. You can find more parking information at

When should I arrive? How long is the experience?

Please ensure you arrive promptly at the start time as indicated on your ticket. We cannot guarantee entry for guests who arrive late. The exhibit is designed to take less than 1 hour for the full experience.

If I miss my entry time or am running late, can I still get in?

At this time, we cannot guarantee entry outside of the entry time on your ticket. If you miss your entry time or arrive late and we are unable to accommodate you, no refunds will be issued.

About the Immersive Exhibit

Imagine, 360-degree panorama on larger-than-life screens, a complementing musical bed, and a mix of different fields of art that only an immersive multimedia format can offer.

The combination of state-of-the-art technologies and classical art has already become extremely popular all over the world. Our experiences are entertaining, educational and interactive, that’s why they are appealing to the masses. 

About Festival House Inc.: Festival House Inc. is a Canadian-based festivals and events company located in the capital city of Ottawa, Ontario, Canada, run by The Team Behind RBC Bluesfest.

Are there real paintings in the exhibit?

The Immersive Art Series is not an exhibition in its classic sense, it is an authentic piece of multimedia art, which combines the exhibition of the paintings with the physical space in which they are projected. More than 12,000 images (huge, crystalline and inspiring) transform each surface. However, we do not have any physical work by any of the artists featured, they are projected on giant screens.

Are tickets refundable?

All tickets are non-refundable, as stated in the terms and conditions agreed to prior to successfully completing any ticket purchase.     

Exceptions: If the event is postponed, or rescheduled, all ticket holders will have the option to receive a full refund, or reschedule their tickets for a later date. If the event is cancelled, all ticket holders will receive a full refund to the original method of payment used at the time of purchase.

How can I reschedule my tickets?

Change of date or time requests are subject to availability and must be made at least 24 hours prior to the scheduled entry time shown on your ticket. A $6 rescheduling fee will apply.

To exchange your tickets, please follow the step-by-step exchange process here:

What is your Accessibility Policy?

Access 2 Card: Disabled guests with tickets may bring one support person with them at no extra charge. The Access 2 Card will be required as proof of disability. Please identify your support person when you arrive at the exhibit, and we will assist you.

Is your show wheelchair accessible?

Yes. Wheelchairs, walkers, and scooters are all permitted. While we welcome all guests to use their own personal assistive devices, we do not have wheelchairs or scooters available for rent.

Are there flashing lights? Can the exhibit trigger vertigo or motion sickness?

Yes, Van Gogh 360° Ottawa contains bright lights that may cause discomfort for people with photosensitive epilepsy or other medical conditions. The moving images, sounds and lights involved in the immersive experience may cause dizziness, motion sickness or vertigo. If this may affect your experience, please consult with a medical professional prior to attending the show.

Is seating available?

Seating is limited and is only available on a first-come, first-served basis. As seating is limited, we encourage guests to leave available seating for those with mobility limitations. Portable chairs will not be permitted into the exhibit.

Can I bring my service animal?

Yes, we allow service animals such as guide dogs. No pets are permitted.

Can I bring a stroller?

Yes, strollers and babies are permitted. Children 4 years and younger can enter the show for free.

Can I bring a camera?

Yes. Photos of the event are permissible. Video recording of the event is not allowed. Tripods or professional photography equipment are not allowed in the venue.

Can I bring in food, beverages or bags?

No, food or beverages are not permitted inside the exhibit. 

Please leave valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibit, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit.

Still have questions?

Please send us an email at and we will respond to you within 24 hours.

For media inquiries about Van Gogh 360° Ottawa please email us at and indicate the following in your e-mail:

  • The media organization you are working for and the format (broadcast, print or on-line)
  • How you plan to present your coverage (review, feature, blog, etc.)
  • The dates you are requesting access for
  • The number of passes you require (if you require more than one, why do you need more than one)

Please be brief in your explanations. We will be in touch if you have been granted accreditation or if we have any questions.

Interested in bringing the exhibit to your city/venue?